Refund policy

We take pride in making high-quality, handcrafted homewares. Because each piece is handcrafted, meaning no two are exactly alike, subtle variations in colour, pattern and texture such as air bubbles are not considered as flaws, but rather part of the hand-making process.

We only accept returns or exchanges if an item arrives faulty or damaged.

7-Day Return Window

We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return due to damage or defects.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and in its original packaging

• Accompanied by the receipt or proof of purchase.

Damages and issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us right away, so we can evaluate the issue and make it right.

Exceptions & non-returnable items

Certain items cannot be returned or refunded under any circumstances:

• Custom products: special orders, bespoke colourways, or personalised items.

• Sale items: Any items purchased at a discounted price.

• Gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the damaged/faulty item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds & Processing Times

Once we receive and inspect your returned item, we will notify you via email regarding the approval status of your refund.

• Approval: If approved, you will be automatically refunded on your original payment method within 7 business days.

• Bank Delays: Please keep in mind that banks and credit card companies can take additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please reach out.